MBA Dealer Services, LLC originated the MIXED Manufacturers Fixed Operations 20 Group model in 2007. This idea has proven itself time and time again. Our concept is unique and uncomplicated: using member dealership fixed operations statistics from various automotive manufacturers as the foundation, we bring together non-competing service and parts managers from a cross-section of the country to exchange strategies, processes, and best practices. Instead of 20 Groups of the same manufacturer’s dealers, we combine dealerships from assorted manufacturers to share various approaches, methods, and best ideas amongst the membership. What a fantastic way to learn new methodology from around the country, not the same old, same old!
How can MBA Fixed Operations 20 Groups better help Service and Parts Managers control Service and Parts Operations?
Our MIXED 20 Groups are an intervention for your Service and Parts Department Managers. We do this by having our moderators and your manager’s peers offer ideas to help resolve their most challenging problems and, most importantly, hold them accountable to reach their goals.
Please note MBA Dealer Services, LLC provides two different 20 Groups:
It would be best not to be confused when you see either CDJRARF (for FCA/Stellantis dealers) or MIXED (from various manufacturers attending the same Fixed Ops 20 Group meeting).