Fixed Ops 20 Group Information (CDJRARF & MIXED 20Gs)

• A dedicated, experienced, fixed operations Moderator and 20 Group Meeting Administrator
• Each Group comprises Fixed Operations Managers, Dealers, General Managers, Controllers, and Office Managers from different dealerships, regardless of dealership size.
• Each Group governs itself and decides the meeting location, plan, and meeting topics.
• Each Group meets for two days twice a year; spring/summer and fall/winter. 
• Group members receive a custom Agenda outlining the Group's daily schedule over the meeting dates. (Please see 'AGENDA SAMPLE' under the 'More' Drop-Down tab.)
• Group members receive a custom Financial Composite (please see 'COMPOSITE SAMPLE' under the 'More' Drop-Down tab) with industry fixed operations data comparing the Group's statistical performance with one another and the industry (All of our 20 Group's financial information is anonymous!)
• Group members review their Composite to discuss sales, gross, expenses, and warranty reimbursement to find ways to increase customer satisfaction, employee satisfaction, sales, profits, and control expenses.
• Group members discuss specialized departmental service and parts topics. 
• Member dealerships are encouraged to formally present a Best Practice at each meeting during our "Best Practice Session." (Spring meetings only.)
• Group members have access to all Best Practices from all MBA 20 Groups around the country.
• All Group members are provided with communication information to help members stay in touch with each other in-between meetings.
• All Group members are offered free continuous consultant support from the Moderator throughout the year.

For more information about what we do during our 20 Group meetings, please click on the "AGENDA SAMPLE" under the 'More' Drop-Down tab.