About Us

Jennifer began working in the automobile dealership industry in 2002 in warranty administration and Business Development Center installation and training.

 In 2005, Jennifer joined MBA Dealer Services, LLC and began performing administrative duties for the fixed operations consulting side of the business; and helped create MBA's Service and Parts Manager 20 Groups in 2007 and continues to lead the administration of these 20 Groups today.

Jennifer helped design and install Chrysler LLC’s / FCA's / Stellantis' Service and Parts Manager Performance Groups from 2010 through 2021.

In 2012, Jennifer began a similar task with Case New Holland (CNH Industrial) to create and install their Service and Parts Manager Performance Dealer Groups, which she continues to administer today.

Additionally, in 2012, Jennifer became Managing Partner and Chief Information Officer, and in 2018, she became the Chief Executive Officer of MBA Dealer Services, LLC.  

See her LinkedIn page for more information:  linkedin.com/in/jenniferkshort.

 Call or text 616.337.8927 or email Jennifer at Jen@MBADealerServices.com for more information on MBA Dealer Services, LLC Fixed Operations Consulting services or Fixed Operations 20 Groups.

We are industry experts, former dealership owners, and executives with 70 years of retail automotive experience. We use our real-world expertise with our benchmark comparisons to analyze your Fixed Operations numbers and in-house observation of your departmental processes. We then partner with you and your management team to develop an action plan to capitalize on your business’s strengths and address its weaknesses.

MBA Dealer Services was the first fixed operations consultinfg company to launch the concept of MIXED Manufacturers Service & Parts Managers 20 Groups in 2007.

Our Fixed Operations solutions are among the newest management and operational trends and comprise the best department practices. Over the years, we've worked with hundreds of dealers to improve their processes and increase their profitability. We also use our retail expertise and understanding of the auto dealership industry to assist the OEM manufacturer in enhancing their relationships with their dealer network.

See our LinkedIn page for more information:  linkedin.com/company/mbadealerservices. 

Call or text 616.337.8927 or email us at Jen@MBADealerServices.com for more information on MBA Dealer Services, LLC Fixed Operations Consulting services or Fixed Operations 20 Groups.

Mark has served in almost all auto dealership fixed operations positions, plus 

operations manager and dealer partner.

After leaving the dealership environment, 

he began as a Service & Parts Instructor and 

Subject Matter Expert for Chrysler Academy 

(now FCA/Stellantis Performance Institute) 

as well as FCA BusinessLink, 

FCA's commercial truck division.

Since 2007, Mark has created, launched, 

and moderated MBA Dealer Services, LLC's 

          Service & Parts Managers 20 Groups.                                              

From 2010 through 2021, Mark created,    launched, and moderated Chrysler LLC's /  FCA's / Stellantis' Service and Parts Manager 

        Performance Groups, now known as         Service and Parts Manager 20 Groups.

Beginning in 2012, he has worked with Case New Holland (CNH Industrial) to create their Performance Dealer Group Case for their

Service and Parts managers.

He has been a featured speaker at Case New Holland PDG meetings, Digital Dealer Conferences, and the SEMA Show. 

See his LinkedIn page for more information: linkedin.com/in/professorbeaton.

 Call or text 616.337.8927 or email Mark at MBeaton@MBADealerServices.com for more information on MBA Dealer Services, LLC Fixed Operations Consulting services or Fixed Operations 20 Groups.